Urgent Opening as a Senior Officer - Outbound Call Center

  • Published date: July 4, 2019
  • Category: Customer Care Executive
    • Location: Gurgaon, Haryana
  • Jop type:
  • Salary: Rs Not mentioned
  • Company name: firdosh

Job Description

Roles and responsibilities

Accountable for achieving Sales targets through Direct efforts or through assigned relationships (DDSA / off - roll resources).
Market the assigned products and grow the business through existing and new relationships.
Timely servicing of leads received through various channels
Timely resolution of all discrepancies raised during application processing at underwriting stage and disbursement stage.

Timely closure of exceptions.

Ensure customer satisfaction through high level of service

Build and manage direct and indirect sourcing channels, Alternate channels.
Grow the existing channels and develop alternate sourcing channels.
Develop locations to deliver the optimum throughput and identify new business opportunities.

Gathering market information for the product line and providing timely inputs to product team
Achieving CASA & PSL targets for the product
Providing support to collections team in resolution of delinquent cases
Closure of all gaps, for internal as well as external audits.

Job details

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