AVP - International Travel Process,Mumbai, Maharashtra, India
- Category: BPO Jobs >>
-
- Location: Mumbai, Maharashtra
- Jop type: Full-time
- Salary: Rs Not mentioned
Role : AVP - International Travel Process Operations - OTA ( BPO / ITeS)
Location : Mumbai
Job Description :
Operational Parameters:
- Excellent product knowledge of the end to end Travel Agency Operation (Airline, Hotel & Transport) - Ticketing services to invoicing & settlement with the ability to participate in Farming & Hunting discussions
- High focus on productivity, accuracy & quality as well achievement of all timelines.
- Timely & effective communication to clients on all metrics and management of escalations
- Complete knowledge on PnL management and efficient control on the margins..
- Experience with RFP activities and MSA/SOW creation.
- Strong MIS skills.
- Delivery of all services as per the SLA set.
Team Management :
- Conducting One to One discussions and Provide feedback on Development and Ratings
- Contribute actively to maintain and increase team satisfaction level
- Support ISO, Six Sigma projects to improve process performance on a consistent basis
- Establish rapport with team members and across-teams
- Identify barriers to team functioning and discuss possible solutions with the relevant party/parties
- Succession Planning to the team members
- Supporting the team members to meet their deadlines
Job details
Full-time |
Related jobs
-
Openings for T#T# - Blended Process -,, ,
Greetings from Vibrantzz Management Services , We are now hiring for an International Blended Process UK Process - Voice and Chat Looking out for HSC + 18 months of BPO Experience Graduate + 1 year of BPO Experience Excellent communication and writte...
-
Hiring Customer Service Executive-,Mumbai, Maharashtra, India
Good Communication skills Pre-sales Convincing power to deal with the customers Basic computer knowledge Fresher & experience both can do
-
Lead Generation Specialist - Software,Mumbai, Maharashtra, India
Lead Generation SpecialistJob Description :- Looking for a self-driven and passionate lead generation specialist. The individual will be responsible for running lead generation initiatives across different geographies and industry verticals for B2B e...