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AVP - International Travel Process,Mumbai, Maharashtra, India

  • Category: BPO Jobs >>
    • Location: Mumbai, Maharashtra
  • Jop type: Full-time
  • Salary: Rs Not mentioned

Role : AVP - International Travel Process Operations - OTA ( BPO / ITeS)

Location : Mumbai

Job Description :

Operational Parameters:

- Excellent product knowledge of the end to end Travel Agency Operation (Airline, Hotel & Transport) - Ticketing services to invoicing & settlement with the ability to participate in Farming & Hunting discussions

- High focus on productivity, accuracy & quality as well achievement of all timelines.

- Timely & effective communication to clients on all metrics and management of escalations

- Complete knowledge on PnL management and efficient control on the margins..

- Experience with RFP activities and MSA/SOW creation.

- Strong MIS skills.

- Delivery of all services as per the SLA set.

Team Management :

- Conducting One to One discussions and Provide feedback on Development and Ratings

- Contribute actively to maintain and increase team satisfaction level

- Support ISO, Six Sigma projects to improve process performance on a consistent basis

- Establish rapport with team members and across-teams

- Identify barriers to team functioning and discuss possible solutions with the relevant party/parties

- Succession Planning to the team members

- Supporting the team members to meet their deadlines

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