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AVP WFM Global BPO Gurugram

  • Category: BPO Jobs >>
    • Location: Gurugram , Haryana
  • Jop type: Full-time
  • Salary: ₹ Not mentioned

Job Description

Dear All,

We are seeking profiles for a leadership positions in WFM for a global BPO

Designation - AVP WFM

Profile - WFM / MIS

Location - Gurugram

CTC upto 20 LPA

We also have requirement for below positions at Gurugram

Manager WFM - 14-16 lpa

Senior Manager WFM - 15-18 lpa

- Will lead WFM team to support international operations of approx 3-4 k FTEs

- Will represent the workforce department and participate in customer presentation , Client calls, Quarterly business reviews

Candidate should have more then 10 years of experience in BPO WFM Vertical

- Should have managed large teams in WFM vertical in BPO space

- Strong analytical ability

- Strong verbal and written communication skills to able to communicate in a clear, constructive and professional manner.

- Should have worked on WFM tools required to track the capacity and performance of the programs

- Implement and maintain intra day workforce delivery team responsible to assist service delivery team to achieve desired performance matrics.

Employment Type


Employment Type


Job details


Company Name: UNICUSJOBS

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