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BPO International voice process/Customer support bangluru

  • Category: BPO Jobs >>
    • Location: bangluru, Karnataka
  • Jop type: Undefined
  • Salary: ₹ Not mentioned

Job Description


Email: [HIDDEN TEXT]

Roles and Responsibilities :
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support...

Job details

Undefined

Company Name: Black And White Business Solutions Private Limited

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