Bpo Quality Analyst

Bpo Quality Analyst

Posted 2 weeks ago


Roles and Responsibilities
• Managing an average team size of 17 members.
• Need to be approachable and supportive towards the team.
• Achieve targets of sales and service.
• To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity
• Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.
• Prepare schedules for the teams and ensure.


Company Name: Covi-Sense

Job details

798login's profile

798login Registered for 1+ year Last online 11 months ago

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    1102 active listings
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    Listing location

    Hyderabad, Telangana , India

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    Bpo Quality Analyst by 798login