Job description
Urgently Required

Call Centre Incharge for Shri Balaji Action Hospital – Delhi

Job Description
• reate a task list for the call center daily activities and ensure they are achieved.
• Ensure the resources are used to produce optimal results.
• Monitor the performance of the call center and regularly provide feedback.
• Collect data and statistics at regular intervals (weekly, monthly, annually) and analyze them to improve performances.
• Provide training and orientation for the recruits to provide high-quality customer service.
• Oversee the budget plans and track expenses of the call center.
• Assess performances with metrics like calls left waiting, calls missed, etc.
• Ensure that all employees adhere to the company policies and regulations.
• Prepare performance reports and report any issue to the management.