Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs.
Greeting customers in a friendly, professional manner
Answering telephonic and e-mail inquiries in a timely manner.
Deferring queries to your line manager if you are unable to answer them.
Furnishing members and health care practitioners with details regarding members' benefits.
Extremely Strong Understanding of Voice Customer Service Metrics (Telecalling) & basic understanding of Non Voice (Email & Chat).
Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Job Type: Full-time

Salary: ₹15,000.00 - ₹18,000.00 per month

Ability to commute/relocate:

Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

Technical support: 1 year (Preferred)
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:

Hindi (Preferred)
English (Preferred)