BPO Executive,Customer Care Executive Dakshinpuri, Delhi, Delhi

  • Published date: June 12, 2019
  • Category: Customer Care Executive
    • Location: Dakshinpuri, Delhi
  • Jop type: Full-time
  • Salary: Rs Not mentioned
  • Company name: Firdosh

Job Description

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BPO Executive,Customer Care Executive Jobs In Posted On 11th June 2019Company Name: Designation: BPO Executive,Customer Care Executive Education : Any Graduate,B.A,12TH Location: Delhi (NCR) Experience: Fresher - 2 years Salary: Rs.13500 - Rs.24000 (per annum) JOB PROFILE: COLL HR SAWIKA We are looking for a qualified Help desk manager to join our team. You will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues.As a Help desk manager, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.Responsibilities Manage the help desk team and evaluate performance Ensure customer service is timely and accurate on a daily basis Recruit, train and support help desk representatives and technicians Set specific customer service standards Contribute to improving customer support by actively responding to queries and handling complaints Establish best practices through the entire technical support process Follow up with customers to identify areas of improvement Develop daily, weekly and monthly reports on help desk teams productivity Provide customer feedback to the appropriate internal teams, like product developersRequirements Proven work experience as a Help desk manager Hands on experience with help desk and remote control software Solid technical background with an ability to give instructions to a non-technical audience Customer-service oriented with a problem-solving attitude Excellent written and verbal communications skills Team management skill

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