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Customer Care Executive

  • Published date: February 5, 2019
  • Category: Customer Care Executive
    • Location: Jaipur, Rajasthan
  • Jop type:
  • Salary: Rs Not mentioned
  • Company name: Sanjiv Trivedi

Job Description

Job Summary

JOB DESCRIPTION

A process associate is an administrative professional charged with putting business transactions and other information’s into databases. In addition to performing the technical tasks needed to keep business flowing, they serve as the point people regarding the information for which they are responsible.

Looking for the immediate joining.

Fresher’s can also apply!

Role category- Voice

Employment Type- Permanent, Full time.

Industry- International BPO.

Salary- Negotiable. (Best in BPO industry).

Responsibilities and Duties

JOB ROLES & RESPONSIBILITIES: -

Performs quality checks to ensure that the integrity of the data is maintained and that everything has been captured in accordance with company best practices and legal regulations.
Enter various business transactions into database.
Need strong written and verbal skills to document information and to interact with colleagues and clients.
Routinely collect metrics regarding the data and create summary reports for third-parties, including clients and senior management.
Taking escalation calls.
Maintain accuracy of information given and documented.
Obtain and evaluate all relevant information to handle product and service inquiries.
Perform customer verification.
Provide feedback on the efficiency of the customer service process.
Ensuring better customer experience.
This role would report to the team lead or the operations manager.
Understand operational goals, vision, charter and process step.
Required Experience, Skills and Qualifications

KEY SKILLS REQUIRED: -

Excellent communication skills.
Prioritizing and organizing skills.
Ability to work with speed and accuracy.
Comfortable working in night shifts.
Benefits

1. Free Dinner Facility

2. Attendance Bonus

3. Refrel Bonus.

Job Type: Full-time

Salary: ₹13,000.00 to ₹25,000.00 /month

Experience:

Customer Service: 1 year (Preferred)
work: 1 year (Preferred)
Education:

Higher Secondary(12th Pass) (Preferred)

Job details

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