Customer Delight Executive

Operations Executive

Customer Delight Executive

Operations Executive
Posted 2 weeks ago


Create a world class customer experience, and we intend to build our customer delight operations

as a center of excellence and a source of competitive advantage.

● Answer calls professionally to provide information about products, services, receive orders, cancel

orders, and obtain details of complaints.

● Keep records of customer interactions, transactions, recording details of inquiries, complaints, and

comments, as well as actions taken.

● Refer unresolved customer grievances or special requests to designated departments for further


● Follow up to ensure that appropriate actions were taken on customers requests.

● Research and review policies regularly and communicate effective solutions to a fun and

fast-paced environment.

● Make regular calls to existing customers or potential customers to provide education, support,

troubleshooting and sales information, related to products or services we offer.

● Work with stakeholders from various departments and close loops with the customers.

● End to end follow up on customer issues.

An ideal candidate for this role is someone who has-

● Graduate/ Post Graduate degree in any discipline.

● 1-3 years of experience in Customer Service or Seller Support function.

● Excellent communication skills in Hindi, English and Kannada is a must

● Ability to communicate correctly and clearly with all customers base

● Excellent customer issue documentation skills

● Good listening ability to understand customer issues very clearly and provide resolution.

● Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced


● Ability to empathize with and prioritize customer needs

● Ability to work with our customers that are business owners and very particular

about their day to day operations

● Demonstrated conflict resolution, negotiation, and de-escalation skills

● Demonstrated ownership to resolve challenging customer issues, escalating when necessary

● Ability to determine customer needs and provide appropriate solutions

● Operational flexibility with the working schedule, may be expected to work weekends, holidays and


● Effective problem solving skills including decision making, time management and immediate

prioritization of tasks as assigned with an logical and rational problems approach.

● Ability to quickly and effectively prioritize work time in various departments to meet business need

● Ability to maintain composure in highly escalated situations

● Ability to multi-task in high-energy environment.

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 - ₹25,000.00 per month


Food provided
Health insurance
Provident Fund

Day shift
Supplemental pay types:

Yearly bonus
Ability to commute/relocate:

Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (Required)

total work: 1 year (Preferred)
Speak with the employer
+91 9035466304



Job details

584login's profile

584login Registered for 1+ year Last online 11 months ago

Contact 584login (seller)

    You must log in or register a new account in order to contact the advertiser.
    To protect against prohibited activities, we may check your message before it is forwarded to the recipient and, if necessary, block it.

    Other items from this seller

    Seller details Details

    44344 active listings
    Professional seller
    Registered for 1+ year
    Last online 11 months ago
    Contact All items

    Listing location

    Bengaluru, Karnataka, India
    12.98815675, 77.622600038

    Stay safe!

    Never pay down a deposit in a bank account until you have met the seller, seen signed a purchase agreement. No serious private advertisers ask for a down payment before you meet. Receiving an email with an in-scanned ID does not mean that you have identified the sender. You do this on the spot, when you sign a purchase agreement.
    Customer Delight Executive by 584login