Customer Service & Operations Analyst, Reconciliation & Investigations

Customer Service & Operations Analyst, Reconciliation & Investigations

Posted 2 weeks ago


Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in India and as such all normal working days must be carried out in India.

Join us as a Customer Service & Operations Analyst in Reconciliation & Investigations

This is an opportunity to take on a role in reconciliation and investigations, delivering successful customer and business outcomes
You’ll be investigating queries, supporting business processes, policies and procedures and understanding customer and business needs
This role has great development potential, as you’ll be working in a supportive team and an environment of continuous improvement
We're offering this role at associate level
What you'll do
In this key role, you’ll be responding to queries from our customers or stakeholders within agreed timelines. We’ll look to you to deliver successful outcomes, by processing, authorising and investigating all transactions and accurately collecting the required information from customers or businesses. Additionally, you’ll support your management with work allocation, daily controls and processes.

You’ll also be:

Investigating queries and raising any issues with relevant parties without delay
Delivering fit-for-purpose solutions to meet customer or stakeholder needs
Capturing and collating MI and actively participating in initiatives to improve customer service, processes and procedures
Reviewing processing errors and customer complaints to identify trends and training needs
The skills you'll need
We’re looking for someone with strong knowledge and experience of reconciliation and investigations. This will include an understanding of the industry and its customers. You’ll also be able to work well as part of a team and have the ability to communicate your knowledge to make improvements to processes and procedures.

We’ll also expect you to have:

A thorough understanding of products, processes and banking systems
An awareness of changes in trends, policies and regulations
Strong time management skills and the ability to meet targets and business objectives


Company Name: NatWest Group

Job details

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    Customer Service & Operations Analyst, Reconciliation & Investigations by 584login