Customer Service & Operations Delivery Manager, AVP

Customer Service & Operations Delivery Manager, AVP

Posted 2 weeks ago


Customer Service & Operations Delivery Manager, AVP

NatWest Group
Chennai, Tamil Nadu
17 hours ago
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in India and as such all normal working days must be carried out in India.

Join us as a Customer Service & Operations Delivery Manager

Take on a new role, where you’ll be developing key projects, working closely with others to deliver strategic platform deployments

You’ll help to translate business requirements into functional designs, and you’ll write business requirements or business cases to create appropriate documentation

This is an opportunity to manage relationships with stakeholders, internally and externally, allowing you to expand and develop your network

This role is available at associate vice president level

What you'll do

As a Customer Service & Operations Delivery Manager, you’ll be providing your expertise on regulatory, system, process, product or customer proposition impacts on your operation. After analysing how changes to the operating model will impact procedures, you’ll be making recommendations, providing business system support and managing communication with the business.

You’ll be collaborating with colleagues across the bank, making sure that delivery is in-line with operational requirements and aligned to our customer and business needs.

Your responsibilities will include:

Supporting technology partners to drive system improvements and the resolution of defects and incidents

Assisting with the production of relevant policy related reports and MI to make sure that assurance and compliance objectives are met

Providing knowledge to the team to enable the design of architecture, business processes, tech and data solutions

Acting as an internal consultant to enable and inform effective standards, processes and controls

Delivering the management of key controls and support in the maintenance of the business continuity plans

The skills you'll need

We’re looking for someone with supply chain management experience in a leadership role, alongside strong knowledge of best in class practices and processes and emerging supply chain thinking. We’ll also expect you to have strong knowledge of and appropriate qualifications in project management methodologies.

Along with at least 10 years' professional experience with at least five of which spent in people management, you'll have knowledge of AML processes and the flexibility to cover UK shift patterns. Knowledge of payments will be beneficial, as would an ICA or ACAMS qualification.

Additionally, you’ll have:

Good knowledge of operations, process management and products

The ability to develop business and technical architectures

A background in technology governance

An understanding of internal and external regulatory frameworks


Company Name: NatWest Group

Job details

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