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Customer support Voice Bangalore bangluru

  • Category: BPO Jobs >>
    • Location: bangluru, karnatka
  • Jop type: Undefined
  • Salary: ₹ Not mentioned

Job Description

Responsibilities To place outbound calls to customers in line with company guidelines.Receive inbound calls ensuring incidents are logged correctly.To utilise up sell opportunities in achieving upsell targets for the team.Resolve customer queries, ensuring that a high standard of customer service is maintained.Manage and resolve all written customer communication presented by your team leader .Ensure all security checks are carried out in line with company policies and procedures, ensuring the risk of fraud is minimised.To work productively whilst maintaining exceptional call,data quality standards, in line with team targets.To ensure full compliance with the Data Protection Act 1989 and subsequent amendments.To contribute to the team through open and regular communication. Adhere to all company or departmental policies and procedures personnel and operational.Ensure that product, technical, operational and customer knowledge is maintained at business requirements. Maintain regular...

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