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Data Entry Jobs 2024- Apply Online Part Time Work Jobs...

Domestic BPO Jobs >>
Posted 1 week ago
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Data Entry Jobs 2024- Apply Online Part Time Work Jobs...

Domestic BPO Jobs >>
Posted 1 week ago
0 views

Description

Job Description

Need to get the pre-defined quality evaluations for Webchat, Voice & Emails.

2. Feedback to be given to CSE's for QE done on the previous day. All shifts to be covered.

3. Immediate feedback to be given to CSE's who score low quality score and fatals.

4. Evaluate at least 30% of escalations to TL / Mgr received during the previous day. Agents who have given more than 3 escalations in a month/repetitive escalations all calls to be evaluated for those agents and an MIS to be shared.

5. Weekly call with QA, Trainer & client.

6. Evaluation of low scorers to identify their weekly improvement and need for refreshers

7. Share action plan with supervisory team of Aegis and TALIC along with responsibility, timeline etc

8. Share delivery against action plan along with results if any.

9. Weekly or bi-weekly sessions, call calibration exercise of 2 good calls and 2 bad calls. All CSE's to be covered in the exercise.

Evaluate at least 10% of angry customers and 10% of...
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Attributes

Company Name: callcenterjob.co.incall

Job details

696login's profile

696login
696login Registered for 1+ year Last online 1 year ago
India

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    Seller details Details

    696login
    696login
    1849 active listings
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    Registered for 1+ year
    Last online 1 year ago
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    Listing location

    Dausa, Rajasthan, India
    26.893342, 76.3376514

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    Data Entry Jobs 2024- Apply Online Part Time Work Jobs... by 696login