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Dialler & telecom engineer Mumbai

  • Category: Telecaller >>
    • Location: Mumbai, Maharashtra
  • Jop type: Undefined
  • Salary: ₹ Not mentioned

Job Description

Hiring #Dialer & Telecom engineer#

Requirement :-
• Candidate should be B.E/B Tech in TC or CS or IT with one year experience in Cisco PBX and overall experience in Dialer and Telecom of 3 years
• Candidate can be BSC or BCA if he has 5 to 6 years of experience in from above requirement and minimum 3 years specifically if that experience in Cisco/Avaya PBX
• Looking for experienced Dialer & Telecommunications Analyst responsible for the development, implementation and maintenance of the telephony and dialer setup for the organization
• Experience in maintaining and Testing Aspect, Genysis or LiveVox Cloud Dialer, Avaya, Cisco PBX Systems and call recording setup like VoicePrint International and MicroCall
• Have hands on experience of SQL queries and could easily deduce logical representation in SQL for campaign creation and planning
• Experienced in gathering phone and server log files and configuration data for analysis in order to determine root cause of problems and providing RCA
• Have hands on experience of SQL queries and could easily deduce logical representation in SQL for campaign creation and planning
• Candidate must be experienced and responsible in handling day to day activates of Dialer and Telephony support
• Candidate should have worked in Dialer and PBX environment
• Candidate should be aware of managing network and VOIP connectivity
• Should be aware of US Compliance need and help to provide solution surrounding the compliance requirement
• Good written and spoken English and well should have high proficiency in using Word, excel, PowerPoint and Visio
• Candidate should be able to document day to day issues in tracking tool and internal report
• Candidate should be aware working in a ticketing environment
• Candidate should be able to do telecom audits based on frequency set by management and client
• Candidate should be aware of call routing setup in Avaya & Cisco PBX
• Candidate should be aware of virtual servers and managing VmWare servers
• Must be able to create and integrate Accounts for users in cloud environment
• Able to Configure day to day tasks like creating campaigns, loading lists, setting up group, users, recordings retrieval, etcBe capable to troubleshoot Dialer / PBX / VOIP / Network related issues and following up with service providers both internal and external during Incident
• Be hands on in all day to day operational activities of maintaining live platform, troubleshooting of dialer issues, application issues, generating and analyzing Inbound and calling reports, resolving lawsuits and complaints using logs
• Candidate should be well-versed with managing servers and patching
• Candidate should know to work on Linux and using putty and GUI
• Candidate should know at least one version if Cisco or Avaya PBX
• Candidate with add-on certification in Avaya/ Cisco would be helpful
• Candidate with network and Linux certificate would be good

Salary Range:- 3L to 4.5Lpa

Weekly Off:- Saturday & Sunday

Shift timings:- 4.00pm to 1.00am (Night Shift)

Note :- Candidate can be BSC or BCA if he has 5 to 6 years of experience in from above requirement and minimum 3 years specifically if that experience in Cisco/Avaya PBX

Job details

Undefined

Company Name: Confidential

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