Job Responsibilities

§ Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness
Investigates complaints regarding housekeeping service and equipment, and take corrective action

§ Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments

§ Coordinates work activities among departments

§ Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment
Inventories stock to ensure adequate supplies

§ Evaluates records to forecast department personnel requirements
Makes recommendations to improve service and ensure more efficient operation

§ Prepares reports concerning room occupancy, payroll, and department expenses

§ Selects and purchases new furnishings
Performs cleaning duties in cases of emergency or staff shortage

§ Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management

§ Attends staff meetings to discuss company policies and patrons- complaints

§ Issue supplies and equipment to workers

§ Establishes standards and procedures for work of housekeeping staff
Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy

§ Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports

§ Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals
• Supervise and direct the daily activities of all Housekeeping staff.
• Ensure the service standards regarding cleanliness, amenities and maintenance in rooms and public areas are adhered.
• Manage the inventory of supplies, linen and equipment and maintain their records.
• Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies
• Ensure all the public and private areas are clean as per specific standard.
• Ensure through regular monitoring of GSTS and constant guest feedback, prompt, efficient and accurate service to all guests.
• Inspect guestrooms (VIPs) and Monitor super room cleaning
• Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.
• Monitor productivity standards and Schedule staff in order to optimize manpower.
• Ensure that all the operational standard procedures/guidelines set for all the processes/activities/situations are followed (Key Control, Lost & Found etc).
• Co-ordinate with the Front Office department on releasing of rooms and special guest requests (hard board, flower arrangements etc).
• Ensure good physical upkeep, condition of guestrooms and various housekeeping equipment and Co-ordinate with the Engineering department for the repairs and maintenance.
• Monitor the aesthetic standards of the hotel which includes flower arrangements, gardens, interiors etc
• Stay informed about of industry innovations in cleaning techniques, preventive maintenance and cleaning product technology.
• Ensure clean and defect free rooms are provided to guests
• Keep a track of emergency supplies and other items provided to guests
• Maintain the lost & found register Ensure optimal usage of cleaning supplies and devise methods to reduce wastage