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Executive Housekeeper,Mumbai, Maharashtra, India

  • Category: Housekeeping >>
    • Location: Mumbai, Maharashtra
  • Jop type: Full-time
  • Salary: Rs Not mentioned

Job Responsibilities

§ Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness
Investigates complaints regarding housekeeping service and equipment, and take corrective action

§ Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments

§ Coordinates work activities among departments

§ Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment
Inventories stock to ensure adequate supplies

§ Evaluates records to forecast department personnel requirements
Makes recommendations to improve service and ensure more efficient operation

§ Prepares reports concerning room occupancy, payroll, and department expenses

§ Selects and purchases new furnishings
Performs cleaning duties in cases of emergency or staff shortage

§ Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management

§ Attends staff meetings to discuss company policies and patrons- complaints

§ Issue supplies and equipment to workers

§ Establishes standards and procedures for work of housekeeping staff
Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy

§ Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports

§ Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals
• Supervise and direct the daily activities of all Housekeeping staff.
• Ensure the service standards regarding cleanliness, amenities and maintenance in rooms and public areas are adhered.
• Manage the inventory of supplies, linen and equipment and maintain their records.
• Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies
• Ensure all the public and private areas are clean as per specific standard.
• Ensure through regular monitoring of GSTS and constant guest feedback, prompt, efficient and accurate service to all guests.
• Inspect guestrooms (VIPs) and Monitor super room cleaning
• Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.
• Monitor productivity standards and Schedule staff in order to optimize manpower.
• Ensure that all the operational standard procedures/guidelines set for all the processes/activities/situations are followed (Key Control, Lost & Found etc).
• Co-ordinate with the Front Office department on releasing of rooms and special guest requests (hard board, flower arrangements etc).
• Ensure good physical upkeep, condition of guestrooms and various housekeeping equipment and Co-ordinate with the Engineering department for the repairs and maintenance.
• Monitor the aesthetic standards of the hotel which includes flower arrangements, gardens, interiors etc
• Stay informed about of industry innovations in cleaning techniques, preventive maintenance and cleaning product technology.
• Ensure clean and defect free rooms are provided to guests
• Keep a track of emergency supplies and other items provided to guests
• Maintain the lost & found register Ensure optimal usage of cleaning supplies and devise methods to reduce wastage

Job details


Job Requirements

§ Responsible for cleanliness, orderliness, and appearance of the entire Hotel

§ Ensure that rooms are made as per company standard

§ Prepare Annual Housekeeping Budget

§ Maintain par stock of guest supplies, cleaning supplies, linen, and uniform

§ Organize inventories with Accounts and General Store for linen, uniform, and fixed assets

§ Pay particular attention while organizing pest-eradication activities

§ Develop and implement Housekeeping systems and procedures

§ Prepare reports for management information

§ Assist the Purchase department in selecting suppliers for items related to Housekeeping

§ Plan, control, and supervise Horticultural activities

§ Attending and resolving guest complaints

§ Verification of supplies consignments

§ Organize on-the-job training and evaluate its effectiveness

§ Approval of the Functional Manual of the department.

§ Recommend recruitment of new personnel

§ Oversee day-to-day cleaning responsibilities of the housekeeping team

§ Maintain relationships with all employees in their department

§ Handle all personnel issues within their department

§ Dealing with hospitality suppliers: linen, cleaning materials, and guest supplies, such as soap, aftershave, etc.

§ Administrative tasks like controlling budgets supply costs, laundry, maintenance, and wages

§ Organizing staff schedules

§ Reporting on overseeing stock-takes, budgets, and other paperwork, such as maintenance reports and safety audits

§ Other Routine Responsibilities:

§ Daily inspection of public areas and employees' locker rooms

§ Daily briefing of Supervisors/ Executives

§ Coordinating the preventive maintenance schedule of rooms and public areas with the maintenance department

Immediately attending to guest requests

Company Name: Tata Group

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