Front Desk Executive Lucknow

Job Description

What to expect from the role
• Hands-on experience with support and guidance to customers.
• Exposure customer service, management, and effective communication.
• Working with the guidance of professionals and seniors with many years of experience.
• Exposure to the field of customer service and all its facets.

Responsibilities
• Greet and welcome guests as they come and go.
• Be professional and pleasant while interacting with guests.
• Handle queries and address complaints.
• Schedule meetings, interviews, and appointments.
• Attend phone calls and redirect them to the appropriate line.
• Take messages and pass them on to the receiver.
• Receive packages, deliveries, and letters.
• Regularly check and sort emails.
• Keep an inventory of office supplies and ensure it is always stocked.
• Maintain a filing system of all required documents.
• Maintain a visitors log book.
• Have an overview of the office expenses and costs.
• Help make travel arrangements or any other administrative help.

Requirements
• Any bachelors degree.
• Prior experience in customer service as a receptionist, front desk representative, or relevant position.
• Must know how to use office machinery like a printer, faxing machine, etc.
• Basic computer knowledge (MS Office)
• Excellent communication, written and people skills.
• Good multitasking, time management and organisational skills.
• Problem-solving ability with analytical skill.
• Customer oriented and professional attitude