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Incident Triage Administrator

Place of work Ahmedabad
Contract type -
Start date -
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Job details

Job description, work day and responsibilities

Redfaire is a fast-growing, international technology company headquartered in Limerick City. Redfaire implements, optimises, and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs.

We are problem solvers and trusted advisors and are committed to developing long-term, mutually beneficial partnerships with our customers. Our customers work in many industries and range from, large-scale multinationals to ambitious SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage.

Description:

The Incident Triage Administrator will provide a critical 1st line ‘touch’ and will qualify that our technical and application support consultants have all the necessary information and understand the business impact caused.

The role will also re-negotiate the incident priority with the customer where it is felt that the impact and urgency should be questioned. The role involves significant end user communication and acts as a service provider to external and internal customers alike.

This is a full-time permanent role operating remotely in the candidates own home.

Company address

India
Gujarat
Ahmedabad Show on map Get directions
Company Name: Redfaire
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Offer ID: #997489, Published: 2 weeks ago, Company registered: 8 months ago

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