Job description
This role involves providing exceptional customer service through a combination of chat and voice interactions, with an emphasis on chat support (70% chat, 30% voice). As a part of our dynamic team, you will be responsible for assisting customers with their telecom-related inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Responsibilities:
• Customer Interaction: Handle customer inquiries via chat (70%) and voice (30%) channels. Provide accurate and timely information to customers regarding telecom products, services, and billing. Resolve customer issues and complaints efficiently and professionally.
• Problem Solving: Diagnose and troubleshoot technical problems related to telecom services. Guide customers through step-by-step solutions for resolving issues.
• Documentation: Maintain detailed and accurate records of customer interactions and transactions. Update customer information in the system as required.
• Product Knowledge: Stay updated on company products, services, policies, and procedures. Educate customers on new products, services, and promotions.
• Team Collaboration: Work closely with team members and supervisors to ensure consistent and high-quality customer support. Participate in team meetings, training sessions, and feedback sessions.
• Performance Metrics: Meet or exceed performance targets for response time, resolution time, and customer satisfaction. Adhere to company standards and guidelines for quality and efficiency.

Requirements:
• A minimum of 06 months of Chat/Blended Experience with Decent Communication can apply.
• High school diploma or equivalent; college degree preferred.
• Proven customer service experience, preferably in a telecom environment.
• Strong written and verbal communication skills.
• Ability to handle multiple chat sessions and voice calls simultaneously.
• Proficient in using computer systems and software applications.
• Excellent problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:
• Paid sick time
• Paid time off
• Provident Fund

Schedule:
• Night shift
• Rotational shift
• US shift

Supplemental Pay:
• Overtime pay
• Performance bonus

Application Question(s):
• Since the company does not provide cab facilities, are you comfortable managing your own commute?

Experience:
• BPO: 1 year (Preferred)

Shift availability:
• Night Shift (Required)

Work Location: In person