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L1 Voice Engineer..✅Gurgaon

  • Category: Customer Care Executive >>
    • Location: Gurgaon, Haryana
  • Jop type:
  • Salary: ₹ Not mentioned

Job Description

Gurgaon, Haryana
Time ManagementAnalysis Skills
Level L1 Voice Engineer

Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

What you'll be doing

The incumbent would be responsible :-

Configuration and troubleshooting experience on CISCO Voice system, Deploy, configure and maintain a variety of voice technologies.

The primary purpose of the Voice Specialist is to provide technical support on such network and voice appliances as call managers, communication servers, call center systems, voice applications, voice gateways, voice gatekeepers, IP phones, desk phones and softphones.

Voice Network monitoring, preparing health check reports for the Voice devices.

Coordination with other tower teams and L2/L3 for issue resolution (if required).

Ensuring successful implementation of MADC (Move, Add, Delete, Change) needed for Voice network performance optimization, new requirements etc.

Effective communication skills.

Proper documentation of incidents and service requests.

We'll also need to see these on your CV

Required Skills

Cisco Product Suite Call Manager (CUCM), Contact Center Enterprise (UCCE), Voice Gateways and related products

Knowledge in the following areas: Call Control, Multimedia Contact Centres, Call Scripts, IVR Scripts, CISCO Unity Connection integration with CUCM.

Configuring T1/E1 on gateway, Configuring translation pattern, route pattern, Configuring Hunt group.

Configuring voice mail for the users, Configuring speed dial and abbreviated dialling, Configuration via bulk administration.

Flexibility in working hours as some migrations will require weekend and after hours work.

Experience in ICM scripting and deployment.

Basic Networking Knowledge of CCNA Level

Additional desirable technical skills

Working knowledge of Voice recording platform (Verint V11.1, V15).

Working knowledge of other call center adjuncts (Cisco Appspace, Egain).

Professional Skills

Proven ability to manage own workload, priorities & deadlines and to work independently without supervision

Very strong written and oral communication skills and should have interacted with clients

Strong analytical skills

Positive attitude

Very well organized

Able to multitask effectively

Have excellent time management, task planning and prioritization skills

Able to adapt quickly to changing client requirements

Ability to build strong relationships with clients and team members

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.