Process Improvement Manager

Operations Executive

Process Improvement Manager

Operations Executive
Posted 2 weeks ago


This position will require work from office 50% - 60% on a set schedule

The Digital Workforce Center of Excellence (CoE) is a global internal consulting team with high visibility; responsible for leading critical business transformation, reengineering and diagnostic efforts throughout Consumer and Community Bank (CCB), with the ultimate goal of improving both operating and financial performance. Typical projects are commissioned by senior leaders throughout CCB focusing on disruptive innovations and driving transformations to adopt into digital operating models. Typical engagements (not exhaustive) include:
Business Transformations
Process Assessment and Process Design for Robotic Process Automation (RPA), Machine Learning (ML) Or Artificial Intelligence (AI)
Operations Strategy
Strategic Planning
Organizational Assessment
Operating Models
Product Development Support

As a Vice President (VP), you will partner with senior management across CCB Operations to prioritize, lead, and execute strategic initiatives in the digital transformation space leveraging process and/or technology tools such as RPA, ML, AI, Lean, Six Sigma, Etc. You will oversee multiple work streams and collaborate with teams to build hypotheses, conduct analyses, and develop executive-level presentations to share key findings and recommendations.

Job Responsibilities:
Lead multiple client engagements by owning day-to-day project management, delivery, and coaching to client teams as recommendations are implemented
Collaborate with clients to scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact
Apply new technologies to transform business operations; re-imagine business models leveraging modern industry innovations
Advise and influence senior leaders and business executives on key business decisions and major change initiatives; serve as a catalyst for change management
Strong executive presence while leading interview campaigns, working sessions, and senior client presentations
Identify potential roadblocks / obstacles and escalate issues as needed
Develop junior team members both formally and informally, including serving as a mentor

Required Qualifications, Skills, and Capabilities:
Ability to lead projects teams independently while delivering high quality results on time and budget
Strong client management skills with the ability to work across all levels of the business; interacting with front line associates to senior leadership
Presenting, communicating ideas, and influencing decisions to executives and senior managers within the firm
Expert at solving complex business problems and providing innovative solutions in a collaborative environment with creative problem solving skills to understand each component and the "big picture"
Experience working with technology development; innovations such as block chain, bit coins, fin tech solutions, robotics/RPA and/or and other emerging cognitive technologies
Process engineering and management consulting background working across different domains/industries
Proven ability to frame projects and establish required governance to move projects forward. You will have to engage appropriate resources from within the team, from the line areas specifically sponsoring the project, and potentially external consultants or other support areas with the Firm

Preferred Qualifications, Skills, and Capabilities:
The ideal candidate will have an MBA and 6+ years' experience at a management consulting firm or in an internal consulting, process re-engineering or change management role (or 8+ years of experience in one of these roles in lieu of an MBA)
Desired expertise in robotics/automation, quality or strategy financial services
Demonstrated process improvement experience required with formal Lean/Six Sigma certification
Product development experience with exposure to Agile software development, scrum methodologies

Ability to travel as needed (range: 25% to 50%; will vary by project)
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.


Company Name: JPMorgan Chase Bank, N.A.

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