Strategic Priorities:

1. Customer Service/Satisfaction

2. Process Execution as per SOPs

3. Achieving Individual Revenue Targets for Department/Category of the Store.

4. Drive Profitability through product knowledge and cross-selling/up-selling skills achievement and in co-ordination with Store Manager.

5. Engaging with customers, highlighting promotions, responding to customer inquiries, visual merchandising, managing inventory, carrying out transactions, and guiding customers throughout the buying process.

General Areas of Responsibility:

Sales Driven mindset with best learning ability and skill development and disciplined.

Ensuring consistent delivery of high-quality customer service as per the company standards in all areas of operations.

Ensuring Customer Satisfaction and executing action plans to improve the customer satisfaction.

Addressing and resolving all points of concerns of customers in a timely manner to avoid any delays/issues during store operations.

Monitoring stock and co-ordinating with store manager to ensure availability of stocks at all times.

Good Understanding of sales principal and customer service practices, solid communication and inter-personal skills

Ability to work as part of a team and take initiative independent of direct supervision

Engaging with customers and suggesting required Products and Services by building knowledge of Products and Services to build loyalty driven sales, enhancing knowledge of customers to build product Experience.

Positive attitude, pleasant personality and good self confidence