Senior HR Operations Specialist

Human Resource (HR)
Posted 1 week ago

Senior HR Operations Specialist

Human Resource (HR)
Posted 1 week ago


Company Description

The Company
YouGov is an international online research data and analytics group. Our mission is to offer unparalleled insight into what the world thinks. Our innovative solutions help the world’s most recognized brands, media owners and agencies to plan, activate and track their marketing activities better. At the core of the YouGov platform is an ever-growing source of consumer data that has been amassed over our twenty years of operation. We call it living data. All of our products and services draw upon this detailed understanding of our 24+ million registered panel members to deliver accurate, actionable consumer insights. As innovators of online market research, we have a strong reputation as a trusted source of accurate data and insights. Testament to this, YouGov data is regularly referenced by the global press, and Meltwater 2024 report concluded that YouGov is the most quoted research company in the world.
With operations in the UK, the Americas, Europe, the Middle East, India and Asia Pacific, we have one of the world's largest research networks.
YouGov. Living Consumer Intelligence.
The Culture
Diversity and inclusion are fundamental to YouGov. We are committed to giving the world a voice by capturing the opinions of all groups, including the ones that are often under-represented in research. We are also committed to making sure that our products and tools are free from any bias, as accuracy is key to what we do. None of the above can be done without having a truly diverse workforce, in an inclusive workplace. We are very keen on attracting and retaining the best talent. And best talent also means a diverse pool of talent, with various backgrounds and perspectives.

Supporting the wellbeing of our staff, including maintaining a good work and life balance, is important to us. We support flexible working arrangements where appropriate for a role.

As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, ****** orientation, gender perception or identity, national origin, age, marital status, veteran status, disability status, or any other characteristic protected by law. All employment decisions are made on the basis of occupational qualifications, merit, and business need.

Job Description

As a Senior HR Operations professional with a project focus, your role will involve handling complex HR Operations matters, and managing HR projects that enables continuous improvement across the employee life cycle . You will collaborate with cross-functional teams, including other People teams, project management, and other relevant stakeholders, to ensure the successful execution of HR initiatives.


Within HR operations, your activities will include:

Producing non-standard offer letters/employment contracts and drafting employment change letters.
Supporting HR BPs in the processing of non-standard termination cases including calculating redundancy payments.
You need to work on a monthly Payroll administration, working hand in hand with Finance to ensure that key information such as joiners, leavers, and employee changes are processed by Payroll in an accurate and timely manner.
Supporting the annual pay review process
Supporting employees with resolving queries relating to leave policies and processes.
Conducting exit interviews where required for voluntary leavers.
Investigating errors, undertaking root cause analysis, managing notifications to stakeholders
HR Ops Project Management:

Manage and lead HR ops projects as and when required.
Collaborate with HR leadership and other stakeholders to understand project requirements
Develop comprehensive project plans, including timelines and milestones to bring to completion.
Partnering with the HR BPs on ad hoc projects and activities, such as a change in legislation impacting the HR policies and processes.
Monitor project progress, identify potential issues, and suggest mitigation actions to address them
Coordinate and communicate project updates to HR Leadership.
HR Process Optimization:

Identify opportunities to streamline HR processes and improve operational efficiency.
Collaborate with HR teams to develop and implement process improvements.
Evaluate existing HR systems and tools, recommending enhancements or new solutions.
Conduct regular HRIS audits to ensure People data is accurate at all times.
Ensure HR Ops processes are up to date and compliant with local employment policies, procedures, and regulations.
Provide guidance and support to the HROps team on complex matters.
Stakeholder Management

Build strong relationships with key stakeholders, including HR team members, department heads and external vendors.
Collaborate with stakeholders to understand their requirements, provide HR solutions, and ensure their needs are met.
Reporting and Analytics:

Analyse data, areas for improvement
Ensure data accuracy and integrity by conducting regular audits and quality checks



Degree in HR or similar qualification
Skills and experience

Experience of 6+ in HR project management or HR operations management
IT literate (HRIS & MS Office)
Analytical skills an advantage
Fluent spoken and written English language skills
Excellent written and oral communication skills
HR Shared Services experience would be an advantage, ideally in a corporate environment
Able to multitask, prioritise and meet deadlines.
Able to work accurately in a fast-paced environment.
Risk management awareness / good risk ‘radar’
Be customer-focused and understand what a positive customer experience looks like.

Additional Information

What’s in it for me – why would someone want the role

The chance to grow and develop your HR Operations skills in a small fast-faced environment as part of a global team

The opportunity to really have an impact on HR operational efficiency and to contribute to the overall employee / line manager HR experience.

Shift: 11 am to 8 pm IST (Monday - Friday)

Location: Goregaon

Benefits -

LinkedIn Learning
Mental Health First Aiders
Headspace App
Annual Leave – 20 Days
Birthday Leave – An additional day holiday on your Birthday
Sick & Casual Leave – 12 Sick leave and 8 Casual Leave
Maternity Leave
Paternity Leave
Private Medical Insurance
Life Insurance
Sodexo Meal Pass
Leave & Travel allowance (LTA)
Provident Fund
Night Shift Transportation facility
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at


Company Name: YouGov

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