Service Delivery Officer-BRANCH BANKING-Branch Banking New Delhi

Job Description

JOB ROLE :

Handling personalized service requests of customers.

Generation of timely business MIS.

Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.

Coordination with CPC/RPC/Investment desks for account opening of customers.

Managing complaints of customers and ensuring their resolution within TAT.

JOB REQUIREMENT:

Developing and maintaining banking relationships with a select group of high net worth customers

Excellent communication skills with customer service orientation

Courteous and polite.

Good knowledge of Microsoft excels.
Understanding of banking norms and processes