Sr. Manager Training Jaipur

Job Description

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Sr. Manager Training
Futureheights Training And Consultant Pvt Ltd
65 applicants
Posted 30+d ago
Job detailsAbout company
Job highlights
Education: Candidate should be graduate in Any Stream

Should have given training in International Voice or Chat domain for US or UK processes

7 - 12 Years

1 Vacancy

Not disclosed

Jaipur
Key skills
BPOTrainingSANCustomer service trainingFrenchSocial mediaInternational voice processAssistant Manager TrainingInternational voice
Job description
What you’ll do
Education: Candidate should be graduate in Any Stream.

Desired Skills:

Candidate has to be excellent in communication.
Candidate should be working as min 2 years Manager Training and handling team of trainers and Assistant manager- Training.
Looking for candidate from International BPOs only. Should have given training in International Voice or Chat domain for US or UK processes.
Should be Ok working for 24*7 Working Environment.
Roles and Responsibility:

Develop, implement, and monitor training programs within the organization.
Supervise technical training for staff.
Running Leadership, Soft Skills and Customer Service Training sessions
Creating roadmaps
Creating Induction Program for each LOB
Working closely with the Leadership team to create Process Flowcharts
Helping in designing of the training curriculum and rolling out training calendar for each month/quarter
Create testing and evaluation processes
Conduct performance evaluations
Provide performance feedback
Managing Trainers Performance
Industry type
Recruitment / Staffing
Functional area
Teaching & Training
Role
Technical Trainer
Role category
Corporate Training
Employment type
Full Time, Permanent
Education
Any Graduate
Any Postgraduate