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Technical Support Associate/ Customer care✅Gurgaon

  • Category: Customer Care Executive >>
    • Location: Gurgaon, Haryana
  • Jop type:
  • Salary: ₹ Not mentioned

Job Description

Gurgaon, Haryana
₹15,000 - ₹22,000 a month
Dear Candidate,

Greetings of the day

Convergys is hiring for Technical Support Associate(Voice), Day Shift.

And Customer Care(Rotational Shifts).(Undergraduate/ Graduate freshers are eligible)

Technical Support Associate / Sr. Technical Support Associate

Job Description: - Inbound technical Support.

Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services like internet, DTH or desktop.

Roles & Responsibilities:

*Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

*Clarify customer requirements; probe for and confirm understanding of requirements or problem.

*Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.

*Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.

Basic Eligibility Criteria: -

1) The candidate should be a Graduate in any field from a recognized institution/university or undergraduate with 1 year of experience in international call centre.

2) B.tech fresher with atleast 6 months of experience in ICC can apply

3) Candidate should have good conversational skills in English.

4) Day shift

Salary: Upto 22k in hand + incentives

5) 5 days working

.

Additional Benefits-

*Medical insurance worth 1 lakhs.

*Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs

*Gratuity

*Annual entitlement of up to INR 24,000.

*Employee / corporate discounts at majority of retail chains / hospitals / laboratories.

About Company:

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.

Convergys has approximately 65,000 employees in 66 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio.

Get the best start to your career with world-class communication training, coaching and support. Convergys has the best in industry transport facility and all employees get home-pick & home-drop facility. For excellent career-growth opportunities & best-in-industry salary package. Join CONVERGYS Today!

For telephonic interview or to inquire about more job openings, To process your application for the next round walk in or call: -

Parul(HR)- 8860634828

Walkin Venue:

Convergys India Recruitment Centre

Sec-39, Tower A

Unitech Cyber Park

Near Huda City Center

Gurgaon.

Time: 12 pm - 5 pm

Regards

Assistant Talent Acquisition

Parul Grover

Convergys(HR)

Contact number: 8860634828

Job Type: Full-time

Salary: ₹15,000.00 to ₹22,000.00 /month

Location:

Gurgaon, Haryana (Preferred)
Language:

English (Required)