A
Angel and Genie


Call Centre – Sales Team Leader_CTC 35K_Day Shift_Delhi Green Park
Angel and Genie • Delhi • via Angel & Genie
Full–time
No Degree Mentioned
Apply on Angel & Genie
Job description
Looking for a IVF Hospitals Background Candidate's for Team Leader for India IVF Fertility, Delhi - Green Park. The candidate should have minimum 1 -2 years of experience in the similar position. Should have good knowledge about Calling& Patient Registration/Appointments. Should be able to join immediately.

· Should be able to do Patient registration & appointments. with IVF Consultant's/Doctor's

· Follow ups with patient's & patient satisfactory reply.

· Should be responsible for lead generation, data entry on CRM etc.

Supplemental pay types:

· Commission pay

· Performance bonus

· Yearly bonus

Job Type: Full-time

Salary - 25k- 35k pm

Other Roles & Responsibilities:

· Hearing to the concerns and difficulties faced by the patient,

· Motivating the patient through use of Tele sales skills and techniques,

· Emphasizing the importance of compliance and control,

· Ensuring the components of the patient programmed are made available to each patient,

· Timely follow- up with patients to ensure that the rapport and trust is maintained.

· Daily basis calls & Registration will also be there side by side.

Qualifications and Competencies:

The person should be dynamic, confident and should be willing to work hard, this being a IVF counselling job. Good interpersonal skills and ability to work in a team is of utmost importance.

Job Types: Full-time, Permanent

Salary: ₹25,000.00 - ₹35,000.00 per month

Schedule:

Day shift
Report this listing
More jobs at Angel and Genie
See web results for Angel and Genie

Tech Mahindra


Voice Process Specialist
Tech Mahindra • New Delhi, Delhi • via Instahyre
Full–time
Apply on Instahyre
Apply on BeBee India Meet Opportunities
Job description
We are looking for a skilled Voice Process Specialist to join our team. The ideal candidate will have excellent communication skills, a passion for customer service, and the ability to thrive in a fast-paced environment. As a Voice Process Specialist, you will be responsible for handling inbound and outbound calls from customers, addressing their inquiries, resolving issues, and providing outstanding support. You will work closely with our customers to ensure their needs are met and their expectations are exceeded.

Responsibilities:
• Handle inbound and outbound calls from customers professionally and courteously.
• Listen to customers' inquiries and concerns and provide accurate and timely assistance.
• Identify and assess customers' needs to effectively resolve issues and provide appropriate solutions.
• Follow up with customers to ensure their concerns have been addressed satisfactorily.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other team members to ensure seamless customer service delivery.
• Stay up-to-date on product knowledge and company policies to effectively assist customers.
• Meet or exceed performance targets, including call handling time, customer satisfaction, and quality metrics.

Requirements:
• High school diploma or equivalent; bachelor's degree preferred.
• Proven experience in a customer service or call center environment.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with customers.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in computer applications and software, including Microsoft Office.
• Ability to work independently and as part of a team.
• Flexibility to work rotating shifts, including evenings, weekends, and holidays.
• Previous experience with CRM software is a plus